MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My activation code does not work, what should I do?

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the MyChart electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.
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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

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Who do I contact if I have further questions?

You may e-mail us at MyHealthRecordHelp@hshs.org, or you can call our MyChart Patient Support Line Toll Free at 866-312-5023.

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When can I see my test results in MyChart?

Your test results are released to your MyChart account after your physician has reviewed them. This is generally within 1-12 days.

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Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in MyChart?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

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Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

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I forgot my password. What should I do?

You may contact our MyChart Patient Support Line Toll Free at 866-312-5023 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at MyHealthRecordHelp@hshs.org and after we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at MyHealthRecordHelp@hshs.org or you can call our MyChart Patient Support Line Toll Free at 866-312-5023.

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MyPrevea Frequently Asked Questions

Enrollment Questions
What is MyPrevea?
Is there a fee to use MyPrevea?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyPrevea?
Why are certain test results not shared electronically via MyPrevea?
If some of my health information on MyPrevea is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyPrevea For My Family
Can I view a family member's health record in MyPrevea?
Can I ask questions regarding a family member from my MyPrevea account?
Can my spouse and I share one MyPrevea account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyPrevea secure?
What is your privacy policy?
I was logged out of MyPrevea, what happened?
What do I need to use MyPrevea?
My activation code does not work, what should I do?

What is MyPrevea?

MyPrevea offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyPrevea, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the MyPrevea electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.
Return to Top

Is there a fee to use MyPrevea?

MyPrevea is a free service offered to our patients.

Return to Top

How do I sign up?

Patients who wish to participate will be issued a MyPrevea activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

Return to Top

Who do I contact if I have further questions?

You may e-mail us at MyPreveaHelp@prevea.com, or you can call our MyPrevea Patient Support Line Toll Free at 866-312-5023.

Return to Top

When can I see my test results in MyPrevea?

Your test results are released to your MyPrevea account after your physician has reviewed them. This is generally within 1-12 days.

Return to Top

Why are certain test results not shared electronically via MyPrevea?

Your provider is able to determine which types of test results are able to be accessed through MyPrevea. Further, tests of a very sensitive nature are not released to MyPrevea.

Return to Top

If some of my health information on MyPrevea is not correct, what should I do?

Your MyPrevea information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

Return to Top

If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyPrevea should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

Return to Top

Can I view a family member's health record in MyPrevea?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyPrevea account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

Return to Top

Can I ask questions regarding a family member from my MyPrevea account?

MyPrevea offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Return to Top

Can my spouse and I share one MyPrevea account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyPrevea account.

Return to Top

I forgot my password. What should I do?

You may contact our MyPrevea Patient Support Line Toll Free at 866-312-5023 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

Return to Top

Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at MyPreveaHelp@prevea.com and after we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.

Return to Top

Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyPrevea and from the left menu, go to the Preferences section and select the appropriate option.

Return to Top

How is MyPrevea secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyPrevea uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyPrevea. Unlike conventional e-mail, all MyPrevea messaging is done while you are securely logged on to our website.

Return to Top

What is your Privacy Policy?

MyPrevea is owned and operated by MyPrevea and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyPrevea.

Return to Top

I was logged out of MyPrevea, what happened?

We aim to protect your privacy and security of your information. While logged into MyPrevea, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyPrevea. We recommend that you log out of your MyPrevea session if you need to leave your computer for even a short period of time.

What do I need to use MyPrevea?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

Return to Top

My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at MyPreveaHelp@prevea.com or you can call our MyPrevea Patient Support Line Toll Free at 866-312-5023.

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MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
What is the relationship between Hospital Sisters Health System and Marshfield Medical Center - Ladysmith?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My activation code does not work, what should I do?

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the MyChart electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.
Return to Top

Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

Return to Top

How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their hospital or clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call Marshfield Medical Center - Ladysmith or the Clinic at Riverside at 715-532-5561 to get one or ask to sign up during your next office visit.

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Who do I contact if I have further questions?

You may e-mail us at MyChart@RuskHospital.org, or you can call our MyChart Patient Support Line at 715-532-5561.

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What is the relationship between Hospital Sisters Health System and Marshfield Medical Center - Ladysmith?

Marshfield Medical Center - Ladysmith has partnered with Hospital Sisters Health System to provide our patients with new Epic Electronic Health Record (EHR) platform, including the Marshfield Medical Center - Ladysmith MyChart patient portal. By collaborating with HSHS to provide this service to our patients and colleagues, we are able to provide a more robust electronic record of your care - orders test results, physician notes and reports - as well as record of your medical history. These advances will help paint a more complete picture of your health to assist you and your providers better manage your overall care.

Return to Top

When can I see my test results in MyChart?

Your test results are released to your MyChart account after your physician has reviewed them. This is generally within 1-12 days.

Return to Top

Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart.

Return to Top

If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record. Please call our Health Information Management office at 715-532-5561, ext. 1251 to request a correction to your record.

Return to Top

If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact Marshfield Medical Center - Ladysmith if the situation requires immediate attention or dial 911 if it is an emergency.

Return to Top

Can I view a family member's health record in MyChart?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

Return to Top

Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Return to Top

Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

Return to Top

I forgot my password. What should I do?

You may contact our MyChart Patient Support Line at 715-532-5561 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

Return to Top

Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at MyChart@Marshfield Medical Center - LadysmithHospital.org and after we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.

Return to Top

Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

Return to Top

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

Return to Top

What is your Privacy Policy?

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

Return to Top

I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

Return to Top

My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at MyChart@Marshfield Medical Center - LadysmithHospital.org or you can call our MyChart Patient Support Line at 715-532-5561.

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